Terms and Conditions

Booking:-

Day Trips and Tours require no train or flight ticket:-

  • At least XX persons are required per booking
  • Confirmation will be received at time of booking
  • A current valid passport is required on the day of travel
  • Child rate applies only when sharing with 2 paying adults
  • Child price starting from 5 till 11 years old
  • Infant till 4 years old is free


Day Trips and Tours require train or flight ticket:-

  • A minimum of XX people per booking is required
  • A current valid passport is required on the day of travel
  • Children must be accompanied by an adult 
  • The confirmation is subject to availability and will be sent by e-mail.
  • Payment must be in advance 50% at least
  • Child price from 2 till 11 years old
  • Infant price must be under 2 years old.


Packages:-

  • The confirmation is subject to availability and will be sent by e-mail.
  • Rates based on minimum 2 Persons travelling together and Based on 4 * resorts.
  • Child rates from 4 to 11 years old other packages child rate starting from 3 years old.
  • Rates quoted in USD and Rates Subject to Change.
  • Packages require train or flight tickets; will be extra charge for infants starting from 2 years old.
  • Infant under 2 years old free.
  • Packages include Nile cruises, domestic flight or trains, the Schedule program and sailing hours could be changed for reasons beyond cruise control during the cruise sailing with respect of all visits mentioned in the itinerary.


Nile Cruises:-

  • A minimum of XX people per booking is required
  • The confirmation is subject to availability and will be sent by e-mail.
  • The Schedule program and sailing hours could be changed for reasons beyond cruise control during the cruise sailing with respect of all visits mentioned in the itinerary.
  • Rates subject to change/Should there any new taxes will be applied by government prices will be increased/any infliction in Exchange rate ( $ = L.E 17.00)
  • Child price starting from 3 till 11 years old
  • Infant till 2 years free

Amendments by Clients:-

In case of any amendments or changes to be made to the first booking will be according and subject to the availability.

For half day tours and day trips must be in advance otherwise a fee will be charged depends on the tour or the trip


Payment Policy:- 

  • We do recommend making the reservations earlier as possible 
  • Credit cards payments will be collected by Paysky under the National Bank of Egypt that acting as authorized agent of Blue Heaven Travel 
  • For Airport transfer, we do accept the payment in advance as online payment or upon the arrival to be cash payment using English pound, Euro, Dollars or Egyptian pound to be calculated according to the daily rate in the bank. 
  • For day tours and trips by bus or car, 20% payment should be received at least 24 hours before the tour or trip start and rest to be paid upon pick up
  • Nile cruises and packages, 50% payment should be received at least 4 weeks before. 
  • For all tours includes flights, trains, private boats or hotels, 50% payment should be received at the time of confirming the availability.

 

Any payment for one or more products on the site, the details you will be asked for submitting will be provided to the payment provider under secured connection.

Cancellation:-

  • In case of cancelation a request must be sent by Email to inform the company
  • To cancel one day trip or tour, a scale of charges will be applied:-
  • Until 1 day before the tour start, will be 15% cancellation fees for those who paid online and 15% from the cash payment.
  • If the cancellation in the same day of the trip or the tour, 35% cancellation fees will be deducted from the total price.
  • Cairo day trip by flight, We will charge a cancellation fee of 100% if booking is cancelled and the flight tickets is issued.
  • Nile Cruises and Packages. Cancellation fees 25% if it is 4 weeks before start, 50% if it is 3 weeks or less
  • Concerning with domestic flights or train tickets, cancellation fees will be according to the airline cancellation policy same for train tickets

Domestic Flights:-

Programs could be changed in case of any flight changes or trains timing under conditions beyond our power

Responsibility:-

Regarding to travel, if it is by road, rail way, air, boat or any other kind of transports, the company assume NO Liability for accidents, illness, injury, damages, loss or any other irregularity to someone because of government’s acts, weather, wars, riots, mechanical breakdowns, God’s acts, delays, thefts, changes made by hotels or cruises. There is No any responsibility is accepted for any additional expenses.

Complaints:- 

If there is any problem with any of our services then it should be brought to the immediate attention of the company to be solved on the spot. Most of the problems could be solved before traveling back.

 

Special programs and tailor made or special requests:-

Clients need to contact the company before booking to enable the company to handle and satisfy those requests without any guarantee to do the request. 

Tipping:- 

It is a sign of satisfaction and will be appreciated by the staff.